SHIPPING INFORMATION
At House of Aisy, we believe every thoughtfully crafted piece deserves to arrive safely and effortlessly to our customers around the world. To provide a dependable delivery experience, we collaborate with trusted shipping partners and professional logistics services. Every order is carefully prepared and handled from our studio to your doorstep with attention and care.
DOMESTIC SHIPPING
For deliveries within Indonesia, House of Aisy works with JNE Express to reach cities nationwide. Orders are processed and shipped directly to the address provided during checkout.
INTERNATIONAL SHIPPING
Orders within Asia are shipped via LION Air Parcel. For destinations in Europe, the Americas, and other international regions, we use DHL or FedEx to ensure secure and efficient delivery.
SHIPPING OPTIONS
Express
Recommended for urgent orders requiring faster delivery times.
Standard
A cost-effective option for regular shipments.
Freight
Suitable for oversized or bulk deliveries.
ESTIMATED DELIVERY TIMES
- Jabodetabek & Bandung: 1–3 business days
- Java, Bali & NTT: 3–6 business days
- Sumatra, Kalimantan & Sulawesi: 3–7 business days
- Papua: 3–12 business days
- International destinations: 4–14 business days
INTERNATIONAL DUTIES & TAXES
International shipping fees do not include customs duties, import taxes, or any additional charges imposed by the destination country. These costs are the responsibility of the customer upon arrival of the shipment.
If customs fees are declined by the recipient, the customer will be responsible for arranging and covering the return shipment to House of Aisy.
For more information regarding customs regulations, import duties, or local taxes, we recommend contacting your local customs authority directly.